Rules of our salon

Welcome to Heiszler Hair & Beauty! To make everything go smoothly, here are some important things to know about our services, reservations and other useful information that you should know before you visit us.

1. Prices and booking

Indicated prices:

Our prices are gross values, so they already include VAT.
Attention: Our prices are informative! If you decide on a different service on the spot, the price and duration may change. Of course, this is always indicated in advance.

Booker:

During your reservations, be it for our cosmetic, manicure-pedicure, or hairdressing services, our system asks you for a reservation. The amount of the paid reservation will of course be deducted from the final price of the service upon payment.

When booking, we ask for a deposit, which is deducted from the total amount of the service.
THE deposit amount 30% of the total price of the chosen service.
THE reservation calculated from the booking You must pay within 1 hour , otherwise your reservation will be canceled and the reserved time will be freed up.
You can pay the deposit in cash, with a bank card on the spot, or online.
The reservation will be refunded if the date is at least with 2 working days you can cancel in advance or even book a new appointment using the amount you paid.

2. Reservation, modification, cancellation and delay of appointments

Date cancellation, modification:

Appointments can be canceled or changed by phone or email during business hours. If there is a change, please notify us in time!

In case of cancellation more than 2 working days before the appointment, the reservation will of course be refunded, or we can even make a new reservation for you, in which case the reservation can be carried over to the given occasion.

If you want to change the originally booked service to a smaller one, please let us know 2 working days in advance, so there is no loss of time or money. If you fail to do so, we will charge the price of the originally booked service.

Our system records last-minute canceled and forgotten appointments, so if this happens twice, we ask for the full fee for the service in advance from then on. Even in this case, if the appointment is canceled within 2 working days, the service fee will not be refunded!

Cancellation and modification of the appointment is also possible by phone or email, taking into account our opening hours.
Please let us know in time if there is a change!
In case of cancellation or change of date, the reservation will be returned if the cancellation or change of date takes place 2 working days before the date.
In case of 2 non-cancelled sessions, we ask for the full fee of the service in advance. Even in this case, if the appointment is canceled within 2 working days, the service fee will not be refunded!

Delay:

It happens to everyone that for one reason or another it slips a little. In this case, please notify us as soon as possible of your delay and expected arrival.

Every employee of our salon strives to be flexible even in such cases - even involving several employees - and to provide 100% of the service. However, it may happen that the extent of the delay is not compatible with the free capacity of the employees, and we can no longer perform the originally booked service, or only partially. In the case of partially performed services, the amount of the original reservation will not be refunded, and you must pay the full price of the performed service.

We can be flexible if you are too: since we work according to a fairly tight schedule as a salon that ensures top quality, a delay of up to 10 minutes can fit into our work schedule!

Therefore, if you are late, you may have to wait after arrival, or we may only do one of a combination of painting and cutting. (However, the fee for the missed service will also be charged due to the hairdresser's lack of time.)

We also comply with the maximum delay time, with a guarantee: if any of our other specialists starts the service 20 minutes late, please inform the reception at the time of payment and we will waive 20% of the total fee.

Are you regularly late, and wouldn't it be any different with us? In this case, unfortunately, it is important to clarify now: the cooperation between us will not be successful.

Your arrival on time is in our common interest. Don't ask us to rush the job, because quality work comes first for us, and it will serve 100% of your satisfaction.

If you are late, please let us know as soon as possible.
We try to be flexible, but our work schedule allows a delay of up to 10 minutes. If you exceed this time, depending on the extent of the delay, you may have to wait for the next available appointment, or we may only be able to provide a partial service. In such cases, the original reservation is not refunded, and the full price of the partially provided service must be paid.
The delay also applies to us: if we start the service more than 20 minutes late, let us know at the reception when paying and we will waive 20% of the total fee.

3. Heiszler Warranty

Your satisfaction is the most important thing for us, so we offer a 100% satisfaction guarantee for all the work we do. Minor mistakes can occur at any time, but even then professional humility must be present. If a colleague of ours receives this kind of feedback, it only encourages him to pay even more attention - and of course, we will make the correction for you free of charge.

What does the 100% guarantee cover?

For manicure and pedicure services:

my nail bounced off, became airy, and broke off

In the case of cosmetic services:

any allergic reaction, lack of promised results

In the case of hairdressing services:

hair length differences, color differences, other technical errors

How can I assert my warranty claim?

You have 7 days from the date of service to notify us of your objection by filling out the following form:

VIEW FORM M

We offer a 100% satisfaction guarantee for our services. If anything is incorrect, please notify us within 7 days and we will of course correct it.

4. Image and sound recordings

Condition for using the service

In order to ensure the quality of services and document them during treatments and work processes in our salon video and audio recordings are made . These recordings help us to provide the highest quality service and protect both you and us in order to avoid future misunderstandings or disputes.

Making recordings is a condition for using the service , and we treat them confidentially. We only use them for internal purposes, such as:

quality assurance,
development of our services,
fulfilling our legal obligations.

External use of recordings:

If we want the recordings of you for marketing, promotion or other external purposes always use it we ask for your express consent in advance . We will show you all the finished pictures to make the decision easier.

Your options for external use:

Full use : You can allow the full use of images. In this case, we can use the recordings on our website, social media platforms or other advertising materials.
Use with masking : You can request that your face or other identifiable details be masked in the recordings if they are used externally.
Non-use of recordings : You can also decide not to consent to the external use of recordings. In this case, the recordings are used exclusively for internal documentation purposes.

Mirrored space:

Since our salon is covered with mirrors, it is possible that you will be seen in shots that are not made specifically of you. If this causes a problem, let us know and we will make sure that you are unrecognizable in the recordings with post-editing.

Minor guests:

If you are under the age of 16, the consent of your legal representative is required for the recording and use.

5. Other information

Tip:

Payment is made at the reception - but many of you ask the question "What about the tip"? Of course, all our professionals will receive the tip left at the reception, down to the last HUF.

the tip in cash at the end of your working day,
and tips given by bank card with a monthly settlement, in addition to your payment

Allergy test:

If you want us to do your first hair coloring, come to us at least 48 hours before the service for a 5-minute allergy test! We cannot provide the service without it, as your health is the most important thing to us.

If you are considering hair dyeing with us for the first time, we ask for an allergy test at least 48 hours before the service. Your health is the most important thing to us!

Children's haircut:

It is important to us that the few hours you spend with us are valuable me-time for you, so we recommend that you do not bring the little one with you. Our work basically requires serious concentration, and our professionalism can best shine if we can do this in a calm, balanced way. (In addition, the little one could easily get bored among the hurrying-turning-concentrating hairdressers)

We work with heart and soul, but we take on things that are not our strengths or that do not match our values, so we don't do these things:

We often find that, unfortunately, we cannot provide good enough conditions for a haircut for a small child. There are no means or circumstances to attract their attention, so it is not safe to cut the hair of excitable children. The team has decided to discontinue our children's haircut service. Over the age of 5, we can undertake the service at the price of men's and women's haircuts.

We offer haircuts for children over the age of 5, as it is difficult for us to provide suitable conditions at a younger age.

Recipes:

All hair color codes composed by our hairdressers in the salon are the intellectual product and property of the salon. We participate in a lot of further training in order to have this high level of knowledge. Similarly, just as a restaurant does not publish the recipes of its dishes, we are not in a position to publish them either.

Unfortunately, we are unable to publish our recipes.

Materials brought:

Our brand loyalty and professional attitude is the reason why we do not work with imported products. 4 brands, 1,300 products can be found in our salon, the mechanism of action of which is well known by our specialists, so there is no request that cannot be fulfilled due to the limitations of the products.

Unfortunately, we do not work with imported materials, but you can be sure that we can fulfill all your requests with our wide range of products.

Hair extension:

Our hairdressers have no experience in the color treatment of hair extensions, so we cannot undertake hair color changes.

Unfortunately, we do not color hair extensions.

Pets:

We also share the love for small pets, but we have limitations. Our salon must comply with strict hygiene standards, so bringing small pets upstairs is FORBIDDEN.

Please do not bring your large dog with you due to the limited space and out of consideration for the other guests.

Although we love small pets, unfortunately we cannot accept them due to the hygiene regulations of our salon and the limited space.

There is no appointment with the chosen hairdresser, manicurist or beautician, even though it would be urgent:

In the Heiszler Salon, we always provide our guests with full time and dedication. That's why it's not a beneficial solution for anyone if the specialist just "clamps" somewhere! If you still want an immediate solution, we have the following offer for you:

If there is a free appointment with another specialist in our salon, feel free to register with a colleague! Your satisfaction is the most important thing to us! Since we digitally document the hair coloring history of our guests, and we discuss with them exactly what they need before their arrival, the hair color of all our guests is recorded in our system, so all our colleagues can create your usual/desired hairstyle.

Feel free to register with another specialist, as we accurately document all services, so any of our colleagues can provide the usual/desired service.

Thank you for reading our policy. We look forward to beautifying you and spending a few pleasant hours together in our salon!